Training: Problem Solving and Troubleshooting


A key element of any designer's work is the analysis of a situation and the resolution of what appear to be failures in the operation of a system. The ability to do this quickly and efficiently is an asset. Further, once a problem has been defined, a mechanism is needed to make the most appropriate choice among alternative solutions.

This course focuses on practical techniques and measures to help designers improve and accelerate this process.

Who Should Attend:

  • Designers in all aspects of your development

What will You Learn:

  • How to identify problems
  • How to describe your problem clearly so that others can help resolve it
  • Quickly get to the root cause of the issue

Course Outline:

  1. Where to Start
  2. Describing a Problem
  3. Cause and Effect
  4. Deciding What To Do
  5. Reviewing Potential Problems
  6. The Action Plan
  7. Root Cause Analysis

Copyright 2006, Logical Outcome Ltd.